ITIL (Subject) / ITIL Abkürzungen (Lesson)
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ITIL Abkürzungen
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- ASP Application Service Provider
- ACD Automatic Call Distribution [Automatische Anrufverteilung]
- AM Availability Management
- AMIS Availability Management Information System
- ASP Application Service Provider
- AST Agreed Service Time [Vereinbarte Servicezeit]
- BCM Business Continuity Management
- BCP Business Continuity Plan
- BIA Business Impact Analysis [Business-Auswirkungsanalyse]
- BMP Best Management Practice
- BRM Business Relationship Manager
- BSI British Standards Institution
- CAB Change Advisory Board
- CAPEX Capital Expenditure
- CCM Component Capacity Management
- CFIA Component Failure Impact Analysis
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- CI Configuration Item [Konfigurationselement]
- CMDB Configuration Management Database
- CMIS Capacity Management Information System
- CMM Capability Maturity Model
- CMMI Capability Maturity Model Integration
- CMS Configuration Management System
- COBIT Control OBjectives for Information and related Technology
- COTS Commercial off the Shelf
- CSF Critical Success Factor [Kritischer Erfolgsfaktor]
- CSI Continual Service Improvement
- CTI Computer Telephony Integration [Computer Telefonie Integration]
- DIKW Data-to-Information-to-Knowledge-to-Wisdom
- DML Definitive Media Library [Massgebliche Medienbibliothek]
- ECAB Emergency Change Advisory Board
- ELS Early Life Support
- eSCM-CL eSourcing Capability Model for Client Organizations
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- eSCM-SP eSourcing Capability Model for Service Providers
- FTA Fault Tree Analysis [Fehlerbaumanalyse]
- IRR Internal Rate of Return [Interne Zinsfuss-Methode]
- ISG IT Steering Group
- ISM Information Security Management
- ISMS Information Security Management System
- ISO International Organization for Standardization
- ISP Internet Service Provider
- IT Information Technology [Informationstechnologie]
- ITSCM IT Service Continuity Management
- ITSM IT Service Management
- itSMF IT Service Management Forum
- IVR Interactive Voice Response [Interaktive Spracherkennung]
- KEDB Known Error Database [Known Error Datenbank]
- KPI Key Performance Indicator
- LOS Line of Service [Servicelinie]
- M_o_R® Management of Risk
- MIS Management Information System [Management Informationssystem]
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