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Business English (Basics 1) (Subject) / Phrases (Lesson)
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- Parameters Businessletter Context Purpose Others (Sex, psychology, culture, educational) Self
- Information letter Dear Madame and Sir It is an honour for me It is my pleasure I would like to Inform you If this is not convenient for you Please let me know I can accompany you
- Structe of business letter Headline/theme Adressing Main Greetings Signature THE BIG C familiar values business (introducing, prodcut or firm) familiar values
- formal and informal verbs important rendezvous = ran into terminated their relationship = broke up their relationship enquired = to ask around countenance with sth. = put up with sth.
- delay letter I am sorry/very embarressed... I have to tell you.... Due to internal misscommunication... I am taking matters on my own hands next time.... Structure: What happendBad newsNew date of deliveryApologize Actiondetails/starting solutiondiscount/gift Future outlookdouble check next time...
- Gerund The gerund must be used when a verb comes after a preposition (exmpl. doing sth) It discribes the plot while doing it
- Passive Passive is like a journalist who is reporting with distance about something. The emphasis is on the plot. for example: The new taxesreform have been decided by politics.
- Timeline Simple present tense = tells what happening nowI sell iphones Simple past tense = tells what happend before nowI sold iphones Simple future = talks about what has not happend yetI will sell iphones Present perfect tense = expresses an action or a state of being in the present that has started in the pastI have been selling iphones since 1918.
- modal verbs are used by talking about abilites if something is possible if we offer sth for politness
- ecconomic trends As a result of Due to Because of was the reason for.. Caused Resulted in to climb to rise to increase to reach a peak -> UPWARD MOVEMENT to fall to decline to plummet to decrease -> DOWNWARD MOVEMENT to even out to remain stable to stabilize -> HORIZONTAL MOVEMEN rapid - rapidly slow - slowly gradual - gradualy steady - steadily -> SPEED OF CHANGE negligible - negligibly noticeable - noticeably significant - significantly substaintial - substantially -> SIZE OF CHANGE at the moment in near future lately from x to y -> TIME OF TREND
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- conditionals zero conditional = If I drink coffee at night, I don't sleep well first conditional = If I drink coffee tonight, I won't sleep well sceond conditional = If I drank coffee tonight, I wouldn't sleep well third conditional = If I had drunk coffee last night, I wouldn't have slept well
- claim letter claim = to rquest sth or to demand to have sth returned because you have the right to The crate was carefully opend... Unfortnately Perhaps the damage has been caused by transportation A photo has been enclosed I am sorry.../ I have to inform you We ask one new good as soon as possible Sent air express at your expense I trust the matter will be taken care of in your usial professional manner Structure: We have received the deliveryCover your assunpacking carefully ResultDescribe what is damage and that a photo was taken ActionAsk for what to do with the damaged goodMake clear it wasn't your mistake and your cost
- request letter It was honour for me to met you last.. We are interested in your... It might be a pleasure to us to invite you We are looking for long term business partnership With this in mind would it be possible...