Business English Basics (Subject) / E-Mail Standard Phrases (Lesson)

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• Anrede ohne Name (Greeting) Dear Sir or Madame
• Abschluss ohne Name (Close) Sincerely yours, Sincerely, Yours sincerely
• Anrede mit Name (Greeting) Dear Mr. / Ms. / Dr. Smith
• Abschluss mit Name (Close) Best regards / Kind regards / best wishes
• Anfangssätze (opening) Further to  .. our discussion last week, ... (mittle of formal and informal) with reference to .. your Email of 12 January (formal) / Thank you for .. (informal)
• Gründe für Email (reason for writing) We are writing to.. (formal) / just a short E-Mail to.. (informal) *request (anfordern) *confirm (bestätigen) *inform (informieren) *ask if (fragen ob) *clarify (klären,klarstellen)
• Gute Neuigkeiten (good news) you will be pleased to hear that.. (middle formal) We are delighted to confirm that.. (formal) / i am happy to.. (informal)
• Schlechte Neuigkeiten (Bad news) I'm afraid that.. / unfortunately.. (middle formal) we regret to inform you that .. (formal) / i am sorry, but.. (informal)
• Anforderung (requesting) I' d (would) be grateful if you could.. (middle formal) we would appreciate it if you could.. (formal) / could you.. (informal)
• Hilfe anbieten (offering help) Would you like me to.. / Shall I.. (middle formal) if you require more information, we would be happy to.. (formal)  do you want (informal)
• Advertisement
• Entschuldigen (saying sorry) I do apologize for ... (any inconvenience causde (Unannehmlichkeiten verursacht)) (middle formal) we must apologize for.. / we deeply regret.. (formal) i'm really sorry for.. / about.. (informal)
• Anhängen von Dateien (attaching files) Please find attached .. (this or this file) (middle formal) we are attaching.. / we attach.. (formal) i am attaching.. / i have attached.. (informal)
• Schluss (ending) if you have any further questions, please contact me / let me know if you need any more help (middle formal) do not hesitate to contact us again if you require further assistance (formal) Thanks for your help (informal)
• Positiver Abschluss (positive final comment) I / We look forward to meeting/ hearing/ seeing you next week. I / We look forward to hearing from you.
• apologize sich entschuldigen
• passend appropriate
• etw. hinzufügen (Anhang) attach sth.
• etw. erläutern clarify sth.
• etw. bestätigen confirm sth.
• Datei file
• Punkt full stop
• Mit Bezug auf Further to..
• Dankbar Grateful
• Zögern hesitate
• Unannehmlichkeiten inconvenience
• Familienstand marital status
• Einleitung Opening
• Empfänger recipient
• Wir wären Ihnen sehr verbunden We would appreciate it
• Mit Bezug auf with reference to
• Advertisement
• Treffen organisieren (organizing a Meeting I'm writing to arrange our next meeting to discuss the new sales strategy for eastern europe. I would propose (vorschlagen) 1 - 6 p.m. on 15 january in Berlin. Please let me know as soon as possible if these times are convenient (passend, praktisch, günstig)

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