Technical PM-competences (Subject) / 1.18 Communication (Lesson)

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• Summary communication Communication is an important critical success factor in projects. Communication describes the understanding among peers, especially using language and signals. Communication can take place verbally (language, writing) as well as non-verbally (gesture, facial expression). Models which describe communication are the sender-Receiver model, the iceberg model, the johari window and feedback. Stakeholder communication should always be open, honest and at an early stage.
• Describe the four-ears model of Schulz von Thun The model devides the information content of a message in four parts: The factual content: the pure, unambiguous message, data and facts The appeal content: a call for action The relationship: expresses the relationship between sender and receiver The self-revelation: motives,values and emotions of the sender
• Feedback rules descriptive, not judging specific, not general request phased clearly and precisely timely appropriate verifiable
• Escalation in projects Know your circle of influence. If the problem is outside your circle of influence, you have to escalate, Follow a proper escalation path: A project team member has to escalate to the project manager and not directly to the project owner, Explain context Provide decision options Clarify consequneces of delayed decisions

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