Service Lifecycle Management (Fach) / ITSM Service Transition (Lektion)

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• Name three activities of transition planning and support. • Prepare for service transition • Planning and coordinating service transition • Provide transition process support"
• Name three objectives of Service Transition. • Efficient and effective planning and managing of service changes • Manage risks relating to new, changed or retired services • Successfully deploy service releases into supported environments • Set correct expectations on the performance and use of new or changed services
• Explain the different variants of change. Standard change: - common, pre-authorized changes with low risk and defined procedures for implementation - Simplified, faster change management process   Emergency change: - Fast track process for urgent changes to address major incidents or threats (e.g. security) -- A change that must be implemented as soon as possible, for example, to resolve a major Incident or implement a security patch.   Normal change: - All changes that do not belong to the other categories - default change mode
• What is service recovery? Service recovery is a process that identifies service failures, effectively resolves customer problems, classifies their root cause(s), and yields data that can be integrated with other measures of performance to assess and improve a service system.    
• What is purpose of Service Transition? The purpose of Service Transition is to ensure that new, modified or retired services meet the expectations of the business as documented in the service strategy and service design stage of the lifecycle.

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